His title says it all – well known in the IFE industry, Shafin brings over 14 years’ experience in his roles ‎as a customer service representative and Director of Lab Services. His biggest clients have included 20th ‎Century FOX, Captive Entertainment, Jaguar and Skeye. Taking what he has learned in the past, he is ‎focused on improving the process and delivery, thriving on finding efficient ways to provide the best ‎customer services to his clients. An all-round good guy – he believes teamwork and open ‎communication are the keys to success.‎