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His title says it all – well known in the IFE industry, Shafin brings over 14 years’ experience in his roles as a customer service representative and Director of Lab Services. His biggest clients have included 20th Century FOX, Captive Entertainment, Jaguar and Skeye. Taking what he has learned in the past, he is focused on improving the process and delivery, thriving on finding efficient ways to provide the best customer services to his clients. An all-round good guy – he believes teamwork and open communication are the keys to success.