29 January Agenda - Day 1


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Wednesday 29 January: Maximizing Revenue and Results from New Passenger Technology

8:00 - 9:00

Registration and Coffee

9:00 - 9:10

Welcome

9:10 - 9:40

Keynote Address
Making Your Customer Experience Brand and Tech Sexy and New
• Virgin Atlantic EVP Juha Jarhavin*

9:40 - 10:10

Keynote Address
Mastering Big Data to a One-to-One Basis: Mastery from Chief Marketing Officer to Chief Customer Experience Officer
Aeromexico CMO/CXO Andres Castaneda*

10:10 - 10:40

Keynote Address
Leveraging Technology to Set the Next Level of Customer Experience
Delta Air Lines SVP Perry Cantarutti*

10:40 - 11:10

Networking Break

11:10 – 11:40

Keynote Address
Blending Marketing and Tech: The Rise of the New Japan Airlines and ZIPAIR
Japan Airlines VP of Global Marketing Akira Mitsumasu*

11:40 – 12:10

Keynote Address
Defining an Airlines’ New Brand Experience via TECH
Air Canada Director of Brand Experience Anton Vidgen*

12:10 – 1:20

Lunch

1:20 – 2:00

Thought Leadership Panel
IFC Advancing the Industry
Moderator: Runway Girl Network Founder, Publisher, and Editor Mary Kirby*
Panelists:
SmartSky Networks Chief Commercial Officer Nancy Walker*
Independent Consultant Mary Rogozinski*
TBD
TBD

2:00 – 2:40

Thought Leadership Panel
5G Technologies
Moderator: TBD
Panelists:
Gogo
SmartSky Networks
TBD
TBD

2:40 – 3:00

APEX Connectivity Working Group Report
Lufthansa Senior Manager Fleet Procurement & Engines Dr. Stephan Schulte*
Consultant Mary Rogozinski*

3:00 – 3:20

Networking Break

3:20 – 3:50

Thought Leadership Panel
Dynamic Content and Connectivity
Moderator: TBD
Panelists:
BBC
LSE
TBD
TBD

3:50 – 4:20

Thought Leadership Panel
The Next Generation of Connectivity and Content
Moderator: TBD
JetSuiteX VP of Marketing Angela Vargo*
Spirit Airlines VP of Guest Experience Bobby Schroeter*
Southwest Manager Inflight Wi-Fi & Entertainment Tara Bamburg*
United Airlines Senior Manager Inflight Entertainment & Connectivity Corinne Streicher*

4:20 – 4:50

Thought Leadership Panel
Bridging Technology and Customer Experience
Moderator: TBD
Aeromexico CMO/CXO Andres Castaneda*
American Airlines VP Marketing Janelle Anderson*
Avianca Vice President of Sales & Marketing Silvia Mosquera*
Azul Director of Marketing Communications, Brand, and Culture Claudia Fernandes*

4:50 – 5:00

Awards Ceremony

5:00 – 7:00

APEX Reception

*to be confirmed

30 January Agenda - Day 2


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Thursday 30 January: Content and Connectivity to the Cloud and Beyond

8:00 - 9:00

Registration and Coffee

9:00 - 9:10

Welcome

9:10 – 9:50

Keynote Address
Leaning in to Surpassing Expectations with Tech and Touch
Alaska Airlines VP of Marketing Sangita Woerner*

9:50 – 10:20

Keynote Address
Mastery of Biometrics Beyond Customer Expectations
JetBlue EVP Chief Technical & Digital Officer Eash Sundaram*

10:20 – 10:50

Keynote Address
SITA Single Key Biometrics: Advancing APEX’s Vision for Seamless Passenger Experience
SITA President of the Americas Diana Einterz*

10:50 – 11:20

Networking Break

11:20 – 12:00

APEX Advertising and Delivery Committee Report
DSR Andy Rosen*

12:00 – 1:00

Lunch

1:00 – 1:40

APEX Auxiliary Revenue Committee Report
Global Eagle Entertainment V.P. Global Advertising, Sponsorships and Partner Marketing Kim Creaven*

1:40 – 2:10

Thought Leadership Panel
The Power of Auxiliary Revenue
Moderator: TBD
Panelists: TBD
TBD - Viasat
TBD - Gogo
TBD - Thales
TBD

2:10 – 2:40

Keynote Address
Harnessing the Energy of Incubators
Emirates Airlines

2:40 – 3:15

Thought Leadership Panel
Language Naming Conventions and Metadata Tables
Faster content integration workflows via a universal approach to language tagging

3:15 – 3:35

Thought Leadership Panel
Language Naming Conventions and Metadata Tables
Faster content integration workflows via a universal approach to language tagging

3:35 – 4:05

Thought Leadership Panel
MPEG Dash

4:05 – 4:40

Thought Leadership Panel
Cloud Processing

4:40

Closing

*to be confirmed