29 January Agenda - Day 1


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Wednesday 29 January: Maximizing Revenue and Results from New Passenger Technology

8:00 - 9:00

Registration and Coffee

9:00 - 9:10

Welcome

9:10 - 9:40

Keynote Address
Making Your Customer Experience Brand and Tech Sexy and New

9:40 - 10:10

Keynote Address
Mastering Big Data to a One-to-One Basis: Mastery from Chief Marketing Officer to Chief Customer Experience Officer

10:10 - 10:40

Keynote Address
Leveraging Technology to Set the Next Level of Customer Experience

10:40 - 11:10

Networking Break

11:10 – 11:40

Keynote Address
Blending Marketing and Tech: The Rise of the New Japan Airlines and ZIPAIR

11:40 – 12:10

Keynote Address
Defining an Airlines’ New Brand Experience via TECH

12:10 – 1:20

Lunch

1:20 – 2:00

Thought Leadership Panel
IFC Advancing the Industry

2:00 – 2:40

Thought Leadership Panel
5G Technologies

2:40 – 3:00

APEX Connectivity Working Group Report

3:00 – 3:20

Networking Break

3:20 – 3:50

Thought Leadership Panel
Dynamic Content and Connectivity

3:50 – 4:20

Thought Leadership Panel
The Next Generation of Connectivity and Content

4:20 – 4:50

Thought Leadership Panel
Bridging Technology and Customer Experience

4:50 – 5:00

Awards Ceremony

5:00 – 7:00

APEX Reception

*to be confirmed

30 January Agenda - Day 2


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Thursday 30 January: Content and Connectivity to the Cloud and Beyond

8:00 - 9:00

Registration and Coffee

9:00 - 9:10

Welcome

9:10 – 9:50

Keynote Address
Leaning in to Surpassing Expectations with Tech and Touch

9:50 – 10:20

Keynote Address
Mastery of Biometrics Beyond Customer Expectations

10:20 – 10:50

Keynote Address
SITA Single Key Biometrics: Advancing APEX’s Vision for Seamless Passenger Experience

10:50 – 11:20

Networking Break

11:20 – 12:00

APEX Advertising and Delivery Committee Report

12:00 – 1:00

Lunch

1:00 – 1:40

APEX Auxiliary Revenue Committee Report

1:40 – 2:10

Thought Leadership Panel
The Power of Auxiliary Revenue

2:10 – 2:40

Keynote Address
Harnessing the Energy of Incubators

2:40 – 3:15

Thought Leadership Panel
Language Naming Conventions and Metadata Tables
Faster content integration workflows via a universal approach to language tagging

3:15 – 3:35

Thought Leadership Panel
Language Naming Conventions and Metadata Tables
Faster content integration workflows via a universal approach to language tagging

3:35 – 4:05

Thought Leadership Panel
MPEG Dash

4:05 – 4:40

Thought Leadership Panel
Cloud Processing

4:40

Closing

*to be confirmed